Heads Up For Tails Pet Store & Spa - Andheri, Mumbai

What People Liked

• People say this pet store offers a great variety of quality products, including food and toys, and provides excellent grooming and spa services for pets.
• They also highlight the helpful, professional, and patient staff who are gentle and loving with animals.
• Visitors appreciate the well-maintained and organized store, making it a pleasant experience.

What People Disliked

• I had a discount coupon for grooming, hence i took an appointment at the Lokhandwala branch,i was not asked anything if i need oil massage the girl at the reception named Heer had no response when I entered i asked the groomer if the oil massage service is included ,he refused at first saying we don’t have time so i asked heer so she said u can do it i dint knw u need oil massage very disinterested tone and body language and she’s sitting at the reception and also said the groomers have language barrier but i dint think they did ..my dog was shivering and sacred the groomers dint even try to gain her trust or pacify her..the store is also unkempt there was water on the floor when i entered had to ask them to clean it ..my first experience was really bad am definitely not coming to this Lokhandwala branch again for services ..they All look disinterested with the job they doing my pet is 5 years old very calm never had this kind of experience before at her regular spa at pets Instyle in orlem, although the grooming was done well but they don’t communicate well and no comforting to the pet the iPad they gave me to monitor was getting hanged hence i went and sat inside as my pet was scared of the new place .