Heads Up For Tails Store & Spa - Vittal Mallya, Bengaluru

What People Liked

• People say this pet store offers a wide variety of pet essentials, including food, toys, and accessories, and provides excellent grooming and spa services.
• They also highlight the clean, well-organized, and welcoming ambiance, as well as the knowledgeable and patient staff who genuinely care for pets.
• Friendly and helpful pet store chain offering a range of high-quality pet supplies, plus grooming services.

What People Disliked

• Extremely disappointing experience with Heads Up For Tails (HUFT).
• It took four full days to deliver the correct quantity of pet food.
• Four days to resolve what should have been a simple order fulfilment issue.
• My pet is not just an animal , my pet is a part of my family.
• When it comes to food, there is no room for casual handling, delays or a lack of urgency.
• The way this issue was handled by the Vittal Mallya Road branch caused unnecessary stress and frustration.